Salon Policies

CANCELLATION POLICY

Please give at least 48 hrs. hours notice if you need to cancel or reschedule your appointment. This allows for another client to enjoy the appointment & helps you avoid a cancellation fee. Any cancellations/no shows within 48 hours of the appointment will be charged a 50% of scheduled service cancellation fee. This fee is to be paid before your next appointment can be scheduled.

LATE POLICY

In order to continue providing the best possible service to my guests, I will not allow any clients' late arrival to affect another guest in my business. If you arrive to the salon more than 5 minutes past your scheduled appointment start time, we will not be able to complete all of your services scheduled for the day. You can choose to eliminate the cut or blow-dry service. However, the cancellation policy will be in effect for those services and the cancellation fee will be imposed, representing 50% of those booked services. Should you arrive more than 15 minutes late, we will not be able to complete your services and the cancellation fees will apply to all scheduled services. This policy allows me to always have plenty of time to serve my guests thoroughly and will ensure I am always running on time for you at each visit.

RETAIL RETURN POLICY

Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase. Retail purchase refunds are not available. I will exchange your purchased product for another product that I believe is better suited to meet your needs and goals. Product brought to the salon for an exchange between 30 - 90 days after purchase will be eligible for a 50% exchange credit. Shipping fees are non-refundable for any products that were shipped to you directly by our salon.

COLOR or HAIRCUT RE-DO POLICY

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit. If after reviewing the consultation form we completed together, I can see that I missed the mark in the execution of your services, I'm happy to correct the issue with no additional charge. If you are simply looking for a different result than what was agreed upon in the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals. Every effort will be made to get you back into the salon within 7 days of your redo request. Please note that if you do not notify me within 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to my service menu and pricing.